Store Policies

  • All items are handmade in a dedicated workshop in a pet free environment.
  • Toys are made from natural products and therefore will have some variety in shape and size. We cannot guarantee that the product you receive will look exactly as pictured unless otherwise specified in the product description.
  • All sales are final. If there is an issue with your order please contact us at within 5 business days of receiving your order. Returns are not accepted for the safety our customers and their pets.
  • Safety is a top priority in the design of our toys. It is the responsibility of each pet parent to supervise the play with new toys and to inspect toys daily to ensure the continued safety of every toy.
  • Whenever possible orders will be shipped with the minimum necessary plastic used for packing.
  • Local delivery is available for select areas in the Madison, WI area. Please email for more details.